Why businesses have acted

40+ Australian businesses now include financial abuse in their policies or terms and conditions, or have pledged to introduce this measure soon.

We asked them to tell us why they’re offering greater protection for victim-survivors of financial abuse.

AGL
We’re updating our Customer Charter to make it clear to our customers we won’t tolerate...
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Allianz
Insurance protects our customers most valuable assets and the impact of financial abuse can be...
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AMP Bank
It’s important banks incorporate safety features into their products and services and continue to work...
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ANZ
ANZ supports the Designed to Disrupt report’s call to reimagine financial product design.  ANZ wants...
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Australian Military Bank
As a bank we have a role to play in protecting people from harm by...
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Bank First
As a mutual bank, we started from a place of people doing for people where...
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BankVic
As a member-owned bank established by members of Victoria Police, we take seriously the devastating...
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BCU Bank
As part of the research we completed to inform our Environmental, Social & Governance (ESG)...
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Bendigo & Adelaide Bank
Bendigo and Adelaide Bank is committed to improved support for financially vulnerable customers, staff, suppliers,...
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Beyond Bank
As a customer-owned bank, our ambition is to change the lives of our customers and...
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BillWill
As an innovative tech company, while our mission is clearly to make the lives of...
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BOQ
The misuse of our products and services to perpetrate financial abuse is completely unacceptable. We...
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Celsus
Control and abuse in any form are unacceptable, and Celsus is committed to promoting respect...
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Coliban Water
We’re proud to be the first of Victoria’s water corporations to sign-up for the respect...
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Commonwealth Bank
We know that perpetrators of domestic and family violence use a range of tactics to...
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GC-Mutual-Bank
G&C Mutual Bank
G&C Mutual Bank recognises the important responsibility we have to our members, our employees and...
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Great Southern Bank
As one of Australia’s largest customer-owned banks, Great Southern Bank was founded on the principles...
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Hollard
Control and abuse in any form is unacceptable and Hollard is committed to helping protect...
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Hume-Bank
Hume Bank
We’ve made these changes because we recognise the growing prevalence and impact of financial abuse...
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IAG
IAG
IAG is committed to supporting the elimination of financial abuse as a form of violence...
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IMB Bank
At IMB Bank, we strive to provide banking that makes our members and communities better...
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Medibank
Medibank’s 2030 vision is to deliver the best health and wellbeing for Australia. We can’t...
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National Australia Bank
Concerns about financial abuse remains one of the top reasons customers get in touch with...
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Optus
Optus
Domestic and family violence in Australia is a whole of society problem, and Optus is...
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P&N Bank
As part of the research we completed to inform our Environmental, Social & Governance (ESG)...
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People First Bank (Heritage Bank and People's Choice Credit Union)
People First Bank (Heritage Bank and People’s Choice Credit Union) recognises that domestic and family...
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QBE
QBE recognises the important responsibility we have in preventing our products being misused for the...
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South East Water
We condemn the perpetration of family violence in all its forms and recognise the connection...
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Suncorp
Suncorp acknowledges the impact financial abuse can have on our customers, including the misuse of...
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The NRMA
The NRMA was purpose-made to serve Australia, we recognise the significant role we play supporting...
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University of NSW
UNSW has scholars committed to understanding the impacts of technology-facilitated and financial abuse, and their...
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Wannon Water
Family violence is unacceptable in any form. Everyone deserves to feel safe and respected in...
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Westpac
Westpac
Safety is not a word, it’s an action. This change puts would-be abusers on notice...
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Yarra Valley Water
Family violence has a devastating impact on our community. As an essential service provider, we...
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Zurich
Zurich understands its important role in preventing financial abuse through the misuse of our products...
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