Read the fine print

More than 85 Australian businesses are making it clear their products and services are no place for financial abuse.

These brands are first movers globally.

You can read examples of their policies and terms below.

AAMI

Effective Date: 31 May, 2025

Using our products for financial abuse is unacceptable An insurance policy and the rights under...

AGL

Effective Date: 28 October, 2024

We do not tolerate Domestic and Family Violence AGL does not tolerate domestic and family...

Alinta Energy

Effective Date: 5 August, 2025

We do not tolerate Domestic or Family Violence Alinta Energy has a zero-tolerance approach to...

Allianz

Effective Date: 22 November, 2024

Consequences for customers who use our insurance to harm others: Allianz policy holders must not...

AMP Bank

Effective Date: 9 November, 2023

A bank account is no place for abuse. You must not use My AMP or...

ANZ

Effective Date: 6 October, 2023

Financial abuse and inappropriate behaviour Bank accounts are no place for financial or other types...

Apia

Effective Date: 17 February, 2025

Using our products for financial abuse is unacceptable An insurance policy and the rights under...

Australia Post Home Insurance

Effective Date: 2 July, 2024

Misuse of our products and family violence We do not condone the misuse of our...

Australian Military Bank

Effective Date: 13 December, 2024

Financial Abuse Financial abuse is a serious form of domestic and family violence or elder...

Australian Mutual Bank

Effective Date: 27 December, 2024

No tolerance for financial abuse Bank accounts must not be used for engaging in any...

Australian Unity

Effective Date: 9 November, 2023

We all may experience financial difficulty at some time. This may be related to, but...

Bank Australia

Effective Date: 28 March, 2025

Financial abuse a) Bank accounts are no place for financial or other forms of abuse...

Bank First

Effective Date: 5 February, 2024

Bank First seeks to protect its Members from harm arising from financial abuse conducted through...

Bank of China

Effective Date: 9 November, 2023

When we exercise a right or discretion under these Conditions of Use We will do...

Bank of Melbourne

Effective Date: 15 August, 2025

Who can close an account. We may also exercise our discretion to close accounts (and...

Bank Orange

Effective Date: 26 May, 2025

Financial Abuse Financial abuse occurs when someone in a position of trust manipulates or interferes...

BankSA

Effective Date: 1 September, 2025

Closing your accounts. We may also exercise our discretion to close accounts (and cancel any...

BankVic

Effective Date: 1 June, 2024

Financial abuse (a) If you are experiencing financial abuse and would like to discuss your...

Bankwest

Effective Date: 29 August, 2025

Financial abuse is a serious form of domestic and family violence that may occur through...

BCU Bank

Effective Date: 28 February, 2024

Financial Abuse a. Financial abuse is a serious form of domestic and family violence that...

Bendigo and Adelaide Bank

Effective Date: 5 December, 2024

We are committed to improved support for financially vulnerable customers, staff, suppliers, and our wider...

Beyond Bank

Effective Date: 1 January, 2025

No Tolerance for Financial Abuse A bank is no place for financial abuse. If we...

BillWill

Effective Date: 24 May, 2024

1. Acceptable use and Financial Abuse 1.1 You may not use your Account and/or the...

BoQ

Effective Date: 1 November, 2024

No Tolerance for Financial Abuse A bank account is no place for financial abuse. If...

Celsus

Effective Date: 1 October, 2024

Celsus Supplier Policy is to: Work with suppliers who will ... promote respect for women...

Central Murray Credit Union

Effective Date: 31 October, 2023

We can delay, block, freeze or refuse a transaction or suspend an account, or suspend...

CIL Caravan and RV Insurance

Effective Date: 30 January, 2025

Using our products for financial abuse is unacceptable An insurance policy and the rights under...

Coliban Water

Effective Date: 1 June, 2024

Zero-tolerance approach We take a zero-tolerance approach to perpetrators using water services to perpetrate family...

Commonwealth Bank

Effective Date: 14 August, 2023

CommBank has updated a number of terms and conditions (T&Cs) of its products to discourage...

Credit Union SA

Effective Date: 28 February, 2025

Definitions Financial Abuse is a form of Family and Domestic Violence that occurs when someone...

Defence Bank

Effective Date: 21 October, 2025

Suspension or termination of accounts and services. We may suspend access to an account and...

Elders Insurance

Effective Date: 14 February, 2025

Misuse of our Products and Family Violence We do not condone the misuse of our...

Firefighters Mutual Bank

Effective Date: 23 May, 2026

What is unacceptable conduct? Unacceptable conduct is conduct that we reasonably consider to be: •...

FSCU

Effective Date: 19 March, 2025

Use of our account and access facilities You and an authorised user may not use...

GIO

Effective Date: 31 January, 2025

Using our products for financial abuse is unacceptable An insurance policy and the rights under...

Great Southern Bank

Effective Date: 28 November, 2024

Our right to suspend accounts and to block, freeze or refuse transactions We can delay,...

Health Professionals Bank

Effective Date: 23 May, 2026

What is unacceptable conduct? Unacceptable conduct is conduct that we reasonably consider to be: •...

Heritage Bank

Effective Date: 1 July, 2024

Financial Abuse: If you are experiencing financial abuse and would like to discuss your options...

Hollard

Effective Date: 17 January, 2025

Your obligations to us We expect you to: act fairly towards us and our people/s....

Homesafe Wealth Release

Effective Date: 1 July, 2026

Financial Abuse Prevention Policy Homesafe is committed to ensuring our products and services are never...

Horizon Bank

Effective Date: 8 January, 2025

Financial Abuse and other unacceptable account conduct Horizon seeks to protect its customers from harm...

HSBC (Australia)

Effective Date: 1 December, 2024

Acceptable Use Policy You must not use our products, accounts or online banking services in...

Hume Bank

Effective Date: 30 May, 2024

Unacceptable conduct You must not use our products and services to engage in unacceptable conduct....

Iconic Wealth

Effective Date: 25 June, 2025

Included in terms of engagement letters You agree not to use any aspect of Iconic...

IMB Bank

Effective Date: 9 November, 2023

Acting reasonably, having regard to our legitimate business interests, We may in some circumstances suspend...

ING

Effective Date: 16 June, 2025

Financial Abuse Policy ING takes customer welfare seriously and is committed to identifying and responding...

Jessica Brady

Effective Date: 1 December, 2025

We don't stand for financial abuse Money should be a tool for empowerment - not...

KPZ Finance

Effective Date: 12 July, 2025

You agree not to use any aspect of KPZ Finance's services in a manner that...

Macquarie Bank

Effective Date: 1 November, 2024

Your commitments to us You must not: ... use your Bank Product or Digital Banking...

ME Bank

Effective Date: 1 November, 2024

No Tolerance for Financial Abuse A bank account is no place for financial abuse. If...

Medibank

Effective Date: 31 July, 2025

Respectful Use of Medibank Products and Services Medibank is committed to protecting the wellbeing and...

Money School

Effective Date: 4 July, 2025

Members' obligations We will not tolerate financial or economic abuse: You agree not to use...

Move Bank

Effective Date: 31 January, 2025

Closing accounts, cancelling access facilities & delaying, blocking, freezing or refusing transactions Use of the...

MyState

Effective Date: 1 October, 2023

Financial abuse is a serious form of domestic and family violence that occurs when an...

NAB

Effective Date: 4 November, 2023

We will investigate instances where we identify or are made aware that a product is...

North East Water

Effective Date: 17 March, 2026

Domestic and family violence policy statement Domestic and family violence poses substantial risk to the...

Optus

Effective Date: 24 May, 2024

Domestic or family violence If you or any other person raises concerns about potential harm...

P&N Bank

Effective Date: 19 April, 2024

Financial Abuse Financial abuse is a serious form of domestic and family violence that may...

People's Choice

Effective Date: 26 November, 2024

Financial Abuse: If you are experiencing financial abuse and would like to discuss your options...

Qantas Money

We have zero tolerance of financial abuse We aim to protect you from financial abuse...

QBE

Effective Date: 31 October, 2024

Misuse of our Products and Family Violence We do not condone the misuse of our...

Queensland Country Bank

Effective Date: 27 March, 2025

Financial Abuse A bank account is no place for financial abuse. You agree that we...

RACQ Bank

Effective Date: 21 April, 2025

No Tolerance For Financial Abuse A bank account is no place for financial abuse. If...

Real insurance

Effective Date: 31 January, 2025

Your conduct and behaviour You must ensure that, in any dealings in relation to this...

RecoveriesCorp

Effective Date: 14 October, 2025

We will take a zero-tolerance approach to any Financial Abuse, whether suspected or actual, occurring...

Regional Australia Bank

Effective Date: 28 February, 2026

“Financial abuse” means conduct that controls, exploits, sabotages, or coerces a person’s access to or...

RSL Money

Effective Date: 13 December, 2024

Financial Abuse Financial abuse is a serious form of domestic and family violence or elder...

Shannons

Effective Date: 17 February, 2025

Using our products for financial abuse is unacceptable An insurance policy and the rights under...

South East Water

Effective Date: 27 February, 2025

We condemn the perpetration of family violence in all its forms and recognise the connection...

St George

Effective Date: 15 August, 2025

Who can close an account We may also exercise our discretion to close accounts (and...

Suncorp Bank

Effective Date: 28 May, 2025

Financial Abuse and Inappropriate Behaviour If you are experiencing financial abuse and would like to...

Suncorp Insurance

Effective Date: 24 May, 2025

Using our products for financial abuse is unacceptable An insurance policy and the rights under...

Teachers Mutual

Effective Date: 23 May, 2026

What is unacceptable conduct? Unacceptable conduct is conduct that we reasonably consider to be: •...

The NRMA

Effective Date: 26 June, 2026

Domestic and Family Violence The NRMA does not tolerate domestic or family violence, including financial...

Trusted Aged Care Services

Effective Date: 5 November, 2025

Prohibited Conduct: Financial Abuse and Misuse of Services You agree not to use any aspect...

UniBank

Effective Date: 23 May, 2026

What is unacceptable conduct? Unacceptable conduct is conduct that we reasonably consider to be: •...

Unity Bank

Effective Date: 1 June, 2026

Financial Abuse Financial abuse occurs when a trusted individual manipulates or compromises the financial decision-making...

UNSW

UNSW will enact respect and protect through its Gendered Violence Strategy

Up Bank

Effective Date: 9 November, 2023

We may also restrict a 2Up account if: we are notified of or otherwise become...

Virgin Money

Effective Date: 1 November, 2024

No tolerance for financial abuse A bank account is no place for financial abuse. If...

Wannon Water

Effective Date: 25 November, 2025

3.5. Zero-tolerance approach Wannon Water takes a zero-tolerance approach to perpetrators using our products and...

Wealth Planning Partners

Effective Date: 5 November, 2025

Prohibited Conduct: Financial Abuse and Misuse of Services You agree not to use any aspect...

Westpac

Effective Date: 27 October, 2023

Closing your accounts We may also exercise our discretion to close accounts (and cancel any...

Woolworths everyday insurance

Effective Date: 17 January, 2025

Your conduct and behaviour You must ensure that, in any dealings in relation to this...

Yarra Valley Water

Effective Date: 1 December, 2024

Updated June 2026 We condemn the use of violence in all forms. We take a...

Zip

Effective Date: 1 April, 2026

Appropriate use of our services You must not use any of the services we provide...

Zurich

Effective Date: 18 December, 2025

Financial Abuse and Conduct of Others Zurich policy holders and customers must not use our...